We like feedback and want to hear the opinion of our customers. In fact, we regularly survey how our clients feel and ask them to score us. We use the widely recognised system of ‘Consumer Satisfaction Score’ or CSAT.
CSAT involves simple questions, with the response placed on a scale, typically ranked from very poor to very good. The sum of everyone’s responses allows an overall score.
Importantly, clients respond to our survey anonymously. This allows a more ‘honest’ appraisal.
By monitoring how people feel about us, we like to think that clients are getting the attention and personal service they deserve.
Here is some of the feedback arising from our last major client survey completed in 2023.
Of the clients who responded to our survey:
96% said Professional Assured offered value for money financial planning.
100% said Professional Assured definitely or probably offered a good service.
100% were either very satisfied or satisfied with Professional Assured.
Over the years, our clients have offered some additional feedback too:
“All advice given clearly and effectively.”
“Very well informed.”
“Efficient and Proactive.”
“Sound Advice.”
“Always phones back.”
“Knowledge and expertise cannot be faulted.”
Existing clients introduce friends, work colleagues and family members. We see this as a testament to how we put the customer at the centre of what we do.
For further information,
please call us on 020 7256 9878
or email us advice@professionalassured.co.uk
and we will get back to you.